Call Centre Vacancy In Ghana

UNICAF, global scholarship association in partnership with European, US and UK universities invites applications for a call centre position in Ghana:
Applicants should have the following qualifications / experience/responsibilities/skills:

• Outstanding organisational and planning skills
• Dynamic and proactive demeanor
• Good command of the English language
• Answer calls and respond to emails
• Handle student inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve applicant issues
• Provide students with programme and payment plan information
• Enter new student information into system
• Update existing student information
• Process forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up student calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• At least 2 years’ experience in similar position

Please submit your application with a copy of your CV and other supporting documents to a.michail@unicaf.org